Once you have placed your order and, if paying by credit card or bank transfer , we will promptly make the shipment .
The time required for deliveries vary depending on the destination (24 hours for all destinations in Italy , 48 hours to the islands as regards all foreign shipments Veriano times ) .
Deliveries are made within 24-48 hours after receipt of your order , consistent with our stock availability .
The companies responsible to make deliveries or any withdrawals are : GLS , ITALIAN POST , UPS and DHL
All our products are traveling with proper packaging .
N.B. We recommend that you always check the number and condition of the packages, otherwise the dispute should be done immediately to the courier promptly the incident, after which you will provide the timely replacement of the articles themselves .
All shipments for the Italian territory has a fixed cost of € 8.50 € , payment on delivery involves an additional cost of € 6.50 .
In addition to all orders over 199,90 EUR shipping costs are free of charge if the payment is made by credit card or bank transfer , and with specific reference to the payment by marking will need to pay only the expenses required for the mark.
This offer is valid only for orders and consignments in ITALY with the exception for shipments to foreign destinations.
Shipments in Italy and UE/EXTRA UE
For information on shipments abroad you must contact us in advance by simply using the appropriate form, to get an estimate. We will be happy to reply promptly informing on the amount of the same.
How to save on shipping
Please note that the shipping costs for Italy are free for purchases of total amounts in excess of € 199.90 VAT included, need to be added to the total € 6.50 only provided for payment by cash on delivery.
In addition to your requests from neighboring areas can also contact us by phone or by fax to 0039/080 4808949 or to 0039/3207532175
To avoid any hitch or delay in deliveries you must provide any useful contact telephone number and e -mail to communicate to the carrier.
Our couriers deliver during normal business hours (9-17 ) , which is why we advise you to choose a safe address for delivery.
N.B. During the summer period the delivery time may be delayed .
Right of Withdrawal
SELLERIA LA QUERCIA recognizes the right of withdrawal as provided by law for Customer Code (art. 52 del D.Lgs. 206/2005change with D.Lgs. 21/2014).
The deadline to exercise this right is 14 days from receipt of goods within which the customer must notify us by registered A / R at:
SELLERIA LA QUERCIA di Carrieri Francesco
Via Giuseppe Chiarelli 6 / F
74015 Martina Franca (Ta)
TEL. / FAX 0039/0804808949
In the letter in which you require to exercise the right of withdrawal is necessary to indicate details of a bank account or post office to carry out the re-credit to what you are entitled to in accordance with the terms and conditions set out below ( CIN code, ABI Code CAB, Account number , account holder )
To exercise the right of withdrawal is necessary that:
1 . the client expresses its intention to exercise the right of withdrawal in the manner described above ;
2 . the item purchased is returned undamaged and in its original packaging , complete in all its parts ( including any documentation and accessory equipment: instruction manuals, etc ...) ;
3 . the product is delivered on time and in the manner described above .
N.B. The costs of delivery are the responsibility of the Customer.
Once the goods arrival in our warehouse , it will be examined for any damages not caused by transport.
After checking the integrity of the goods, we will credit you the sum already paid by bank transfer to the account you indicated to our Customer Service.
The reimbursement covers only the price of ' / of the item / s are excluding shipping charges and expenses of the Committee on Accreditation .
The refund will be made within 20 days from the moment when we will return the goods for which you want to exercise the right of withdrawal.
As already stated the costs related to returning the product are charged to the customer .